A New Vision for Intelligent Communications in Office 365

Intelligent communications go beyond traditional unified communications, enabling you to complete tasks more efficiently with minimal context switching, participate in more productive meetings that cover the entire meeting lifecycle, and better manage your everyday communications overload.

Microsoft Teams is core to Microsoft’s vision for intelligent communications—bringing together conversations, meetings, files, Office apps, and third-party integrations—to provide a single hub for teamwork in Office 365. Teams is now being used by over 125,000 organizations across the world in just six months since its launch. Its strong momentum has proven that teamwork is essential to the way work gets done today.

To achieve this vision for intelligent communications, Microsoft is bringing comprehensive calling and meetings capabilities into Teams, along with data and insights from the Microsoft Graph, and a strong roadmap of innovation to empower teams to achieve more.

All of this is being built on a new, modern Skype infrastructure for enterprise-grade voice and video communications. The next generation, cloud-born architecture is already powering communication experiences in Teams, and is evolving rapidly. This new infrastructure will provide both speed of innovation as well as higher quality communication experiences.​

As these capabilities are built out, Teams will evolve as the primary client for intelligent communications in Office 365, replacing the current Skype for Business client over time.

The future of business meetings

Combining communications, collaboration, and intelligence in this way will make new things possible across the lifecycle of a call or meeting:

  • Before a meeting, Teams will surface relevant documents and rich information about the participants to help you prepare.
  • During the meeting, the conversation can be captured, transcribed, and time-coded, with closed captioning and voice recognition for attributing remarks to specific individuals.
  • After the meeting, the cloud recording and transcript can be automatically added to the relevant channel, so conversations, documents, notes, and action items can be reviewed, indexed, and searched by the entire team.

Introducing calling features and meeting enhancements in Teams

Over the past six months, Microsoft has enhanced the communication capabilities in Teams, with new features like scheduled meetings, Outlook calendar integration, and meetings on mobile. Also, earlier this month, they began rolling out guest access—so you can use Teams to collaborate with people outside your company. In the coming months, they’ll begin adding calling features in Teams—including inbound and outbound calls to PSTN numbers, hold, call transfer, and voicemail.

Coming soon will be enhancements to Teams meetings, including audio conferencing (available in preview today)—enabling participants to join a Teams meeting by dialing a telephone number—and interoperability between Teams and Skype for Business, including universal presence, and messaging and calling interoperability.

This is just the beginning of a big wave of feature releases that will bring the core set of meetings and phone system capabilities into Teams.