A New Vision for Intelligent Communications in Office 365

A New Vision for Intelligent Communications in Office 365

Intelligent communications go beyond traditional unified communications, enabling you to complete tasks more efficiently with minimal context switching, participate in more productive meetings that cover the entire meeting lifecycle, and better manage your everyday communications overload.

Microsoft Teams is core to Microsoft’s vision for intelligent communications—bringing together conversations, meetings, files, Office apps, and third-party integrations—to provide a single hub for teamwork in Office 365. Teams is now being used by over 125,000 organizations across the world in just six months since its launch. Its strong momentum has proven that teamwork is essential to the way work gets done today.

To achieve this vision for intelligent communications, Microsoft is bringing comprehensive calling and meetings capabilities into Teams, along with data and insights from the Microsoft Graph, and a strong roadmap of innovation to empower teams to achieve more.

All of this is being built on a new, modern Skype infrastructure for enterprise-grade voice and video communications. The next generation, cloud-born architecture is already powering communication experiences in Teams, and is evolving rapidly. This new infrastructure will provide both speed of innovation as well as higher quality communication experiences.​

As these capabilities are built out, Teams will evolve as the primary client for intelligent communications in Office 365, replacing the current Skype for Business client over time.

The future of business meetings

Combining communications, collaboration, and intelligence in this way will make new things possible across the lifecycle of a call or meeting:

  • Before a meeting, Teams will surface relevant documents and rich information about the participants to help you prepare.
  • During the meeting, the conversation can be captured, transcribed, and time-coded, with closed captioning and voice recognition for attributing remarks to specific individuals.
  • After the meeting, the cloud recording and transcript can be automatically added to the relevant channel, so conversations, documents, notes, and action items can be reviewed, indexed, and searched by the entire team.

Introducing calling features and meeting enhancements in Teams

Over the past six months, Microsoft has enhanced the communication capabilities in Teams, with new features like scheduled meetings, Outlook calendar integration, and meetings on mobile. Also, earlier this month, they began rolling out guest access—so you can use Teams to collaborate with people outside your company. In the coming months, they’ll begin adding calling features in Teams—including inbound and outbound calls to PSTN numbers, hold, call transfer, and voicemail.

Coming soon will be enhancements to Teams meetings, including audio conferencing (available in preview today)—enabling participants to join a Teams meeting by dialing a telephone number—and interoperability between Teams and Skype for Business, including universal presence, and messaging and calling interoperability.

This is just the beginning of a big wave of feature releases that will bring the core set of meetings and phone system capabilities into Teams.


Expand your collaboration with guest access in Microsoft Teams

Expand your collaboration with guest access in Microsoft Teams

Since Microsoft Teams became generally available about six months ago, more than 125,000 organizations have discovered how teamwork comes to life in Teams. Teams again is getting even better with the rollout of guest access to all Office 365 commercial and education customers. Now Office 365 users can add people from outside their company to a team, so guests can participate in chats, join meetings, collaborate on documents, and more.

Guest access has been one of the top requested features for Teams among Microsoft customers, and they’ve been working hard to get it right. Microsoft designed guest access in Teams with three principles at the forefront:

Teamwork—Teams come in all shapes and sizes, and you need to be able to easily communicate and share with others you want to work with, including people outside your organization. Anyone with an Azure Active Directory (Azure AD) account can be added as a guest in Teams. That means anyone with one of the more than 870 million user accounts—across Microsoft commercial cloud services and third-party Azure AD integrated apps—can be added as a guest in Teams. Later, the ability for anyone with a Microsoft Account (MSA) to be added as a guest in Teams. If the guest doesn’t have an existing MSA, they will be directed to create a free account using their current corporate or consumer email address, such as Outlook.com or Gmail.com.

Security and compliance—Security is a big concern here and Microsoft customers made this known. Guest access in Teams will provide enterprise-grade security and compliance assurances. In Teams, guest accounts are added and securely managed within Azure AD through Azure AD B2B Collaboration. This enables enterprise-grade security, like conditional access policies for guest user access. Azure AD also uses adaptive machine learning algorithms and heuristics to detect anomalies and suspicious incidents, enabling mitigation or remediation actions, such as multi-factor authentication, to be triggered as appropriate. In addition, with Azure AD, IT departments have unparalleled insight into the activities of external users in their organization through detailed sign-in and access reports. Guest user content and activities are under the same compliance and auditing protection as the rest of Office 365.

IT manageability—Guest access in Teams comes with the ability for IT to centrally manage how guests participate within their Office 365 environment, providing consistency across application experiences in Office 365. IT admins can quickly and easily view, add, or revoke a guest’s access to the host tenant.

For more information on how to enable guest access in Microsoft Teams, read this help and support article